Comments and Complaints

We make every effort to give the best service possible to everyone who attends the surgery.

However, we are aware that things can go wrong resulting in people feeling unhappy or maybe having cause for complaint.

If you have a complaint or concern about the services you have received, please let us know. We appreciate feedback and your concerns will be listened to and given full consideration. Please be assured that raising concerns will not jeopardise future care from us.

For further information, please see our Complaints Procedure and 3rd Party Consent form.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

If you are registered with the surgery to receive appointment text alerts you will receive a text message following your appointment asking for feedback and with the ability to send a free text comment. These comments are shared with the Partners and staff at the surgery and any suggestions for improvement are given due consideration.

If you would prefer to submit feedback electronically you can do this here.

Feedback can also be given via cards which are available in the waiting room at the surgery.

Further information can be found on the NHS Choices website below:-

• www.nhs.uk

Suggestions

We are very keen to hear your suggestions for improvement so that we can enhance the care we give.

There is a suggestions box in the surgery waiting room or please mention your thoughts to a member of staff. Alternatively please use the online form.