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Patient Transport

Cotswold Friends - Community Transport

If you are not able to drive yourself, if public transport is difficult for you to use or not available, then please use your Community Transport Service.

Telephone 01608 651115 or email: to arrange.

Office opening hours: Monday to Friday 9.30am - 1.30pm

Non-emergency patient transport

Non-emergency patient transport services

Some people are eligible for non-emergency patient transport services (PTS). These services provide free transport to and from hospital for people who have a medical need for it.

The NHS determines that patients are eligible for free non-emergency transport when:

The medical condition of the patient is such that they require the skills or support of PTS staff during the journey and where it would be detrimental to the patient’s condition or recovery if they were to travel by other means: and/or

The patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare or it would be detrimental to the patient’s condition or recovery to travel by other means.

In Gloucestershire this transport is provided by Arriva Transport Solutions Ltd. (Arriva). If you think you might be eligible to receive non-emergency patient transport, call The Patient Transport Advice Centre (PTAC) direct on 01278 726968.

You will be asked some questions about yourself or the person you are booking transport for and they will be able to tell you if you/they are eligible. PTAC’s assessment will be based on Department of Health Guidelines.

If you are eligible they will take some further details to make sure the right type of transport and support is provided and take your booking.

Please see the link below for even more useful information regarding patient transport

Other Useful Information

Help with Travel Costs (Gloucestershire) leaflet

HC12 - Help with Health Costs (quick guide)

HC5 - Travel costs claim form

Your Neighbourhood Professionals. Just a Click Away!
Well Lane, Stow-on-the-Wold, Gloucestershire, GL54 1EQ
  • Telephone (01451) 830625
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Your Neighbourhood Professionals. Just a Click Away!
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