Following response to patient feedback the surgery will be trialling a new system, from tomorrow, for requests for telephone consultations.
All GPs will have routine telephone consultation slots, which can be booked in advance and by 8.25am on the day of the consultation. These will be restricted to 10 slots per GP per day.
All GPs will have telephone appointment slots for patients to discuss test results. These will be restricted to 4 slots per GP per day.
One GP per day will be allocated as the Duty Doctor. The Duty Doctor will have telephone consultation / triage appointments for urgent things that require a call back the same day.
The e-consult service will remain available 24 hours a day for patients to request advice from their doctor by email. See the link below for further information.
Link to E-Consult