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Practice
Charter
Our aim at Stow Surgery is to give the best possible service/care. In order
to achieve this we need to work together.
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Help
us to help you |
Appointments
Offer a routine appointment with a doctor within two working days.
Offer an urgent appointment with any doctor within one working day. |
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Waiting
Time
See patients within 20 minutes of their appointment time. If there is likely
to be a delay the receptionist will let you know. |
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Repeat
Prescriptions
Have prescriptions ready within 48 hours of request. |
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Telephone
Calls
Put you through to a doctor immediately in the event of an emergency.
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The correct numbers are:
Appointments only 01451 830805
Other enquiries/emergencies 01451 830625 |
Records And Patient Data
Give you an appointment to see your health records within five working days.
Your health records will be kept confidential. You have a right to see them subject
to any legal limitations.
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It will assist us greatly if we always have the correct information about
patients.
If you change your name or address, alter your telephone number, let us know
immediately.
Incorrect information may result in a home visit to the wrong house, inability
to contact you to alter an appointment, or failure to arrange a follow-up if
we receive abnormal test results.
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Comments, Suggestions And Complaints
Deal with any complaints by invoking our in-house complaints procedure (see separate
leaflet for further details).
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We strive to provide a professional and comprehensive service and are therefore
always interested in feedback from our patients. Please contact the Practice
Manager with any comments or suggestions. |
Courtesy And Respect
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Staff always try to do their best and we would wish you to respect this. If you
have a complaint about a member of staff please contact the Practice Manager. |
Check-up Reminders
Remind you when you are due for a
check-up regarding: smear test, diabetes, asthma or all childhood immunisations,
pre-school medicals, well woman checks and well person checks. |
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VIOLENCE
POLICY
A “ZERO TOLERANCE” POLICY OPERATES HERE.
Any form of violent or threatening behaviour will not be accepted, such as:
• Verbal abuse
• Threats of any sort
• Physical abuse or violence of any sort
• Any form of indecent behaviour
The police will AUTOMATICALLY be involved in any incident.
Any incident of behaviour that shows signs of leading to the above, may result
in a “YELLOW CARD” warning: this is a last chance to behave normally.
Any further incident will result in a “RED CARD”.
A “RED CARD” will be given to anyone who uses any form of violent
behaviour. This will result in the following:
• Charges may be pressed resulting from the incident
• The patient will not be seen by any local Practice
• The patient will have to travel to Gloucester to the Vaughan Centre to
receive any GP services, in secure conditions for staff
• The patient will not receive home visits, including out of hours
• The patient’s name will be included on a list of potentially violent
patients. This list is circulated to all Health and Care Services and the Police
• Members of the patient’s family will continue to receive normal
health services, except that, if a home visit is agreed, the Red-carded person
must not be in the house at the time of the visit.
Health Care Staff have a right to work in a safe environment, free from any threat
or form of violence.
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